Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTTEN5204A Mapping and Delivery Guide
Produce technical solutions from business specifications

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency ICTTEN5204A - Produce technical solutions from business specifications
Description This unit describes the performance outcomes, skills and knowledge required to compile and evaluate the business specifications from a client and to produce business solutions for consideration.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application Officers in field work who carry out network design and implementation of practical technical solutions of ICT networks apply the skills and knowledge in this unit. They would be employed by telecommunications and IT networking provisioning companies specialising in integrating the converging and emerging technologies of ICT networks.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field Telecommunications networks engineering
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare to produce technical solutions from business specifications
  • Obtain business requirements and business specifications for the client from appropriate person
  • Research and identify the business model of the client
  • Determine technical specifications for business
  • Clarify and confirm the business problem and key stakeholders' requirements with stakeholders
  • Document business objectives and problem and confirm details with appropriate person
       
Element: Evaluate the impact of the technical requirements
  • Review and assess business problems, opportunities and objectives
  • Determine technical requirements in respect of input and output, interface, process flow or quality requirements
  • Analyse hardware, software and network requirements
  • Build business platform based on software solutions
  • Investigate processes to be changed by the business solution
  • Produce an evaluation document on the impact of the technical requirements on the business
       
Element: Produce technical business solutions
  • Develop technical solutions in response to problems and business requirements
  • Determine costs involved to implement the technical business solution
  • Investigate a range of supplier products to determine which one best meets technical requirements
  • Produce a report document on the technical solutions addressing the business specifications and recommendations against business requirements
       
Element: Document and validate the agreed solutions
  • Forward technical requirements and solution overview to appropriate person for feedback
  • Analyse feedback and incorporate change as required
  • Document changes and distribute to appropriate person
  • Obtain sign off on final business solution
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

adapt technologies to specified technical solutions

use site design software and hardware

evaluate client specifications against accepted industry practices

produce technical solutions from business specifications

produce information that can be shared between businesses

apply design concepts to business solutions

produce technical reports

make recommendations and offer optimum design solutions.

Context of and specific resources for assessment

Assessment must ensure:

client functional requirements

business specifications

database software

simulation software

organisational guidelines

network/computer layout

site design software and hardware

information on a range of ICT business solutions.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

review of evaluation document prepared by the candidate outlining the impact of technical requirements on the business

oral or written questioning assessing required knowledge

review of research methodologies and the final proposal prepared by the candidate outlining solutions and recommendations.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICTTEN5203A Dimension and design a radio frequency identification system

ICTOPN6128A Design a dense wavelength division multiplexing system.

Aboriginal people and other people from a non-English speaking background may have second language issues.

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Where applicable, physical resources should include equipment modified for people with special needs.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to liaise with internal and external personnel on technical, operational and business related matters

literacy skills to interpret technical documentation and write reports, design solutions and recommendations in required formats

numeracy skills to interpret business requirements and specifications and evaluate possible technical design scenarios for optimum solution

planning and organisational skills to plan, prioritise and monitor own work

problem solving and contingency management skills to adapt varied business procedures to requirements

research skills to interrogate vendor databases and website to implement different solutions to meet client business specifications

technical skills to:

determine technical specifications

evaluate optimum solutions

produce technical solutions

Required knowledge

business processes

client business domain, business function and organisation

compatibility issues and resolution procedures

configuration of internet protocol (IP) networks

customer and business liaison

desktop applications and operating systems as required

documenting technical specifications

linkage between processes

security protocols, standards and data encryption

technologies, such as:

ICT network topologies

network protocols and operating systems

radio frequency (RF) networks and principles

optical networks and principles

mobile cellular networks

core networks

access networks

radio frequency identification (RFID) hardware and software.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Business requirements may include:

business application

business plan

existing system

mission statement

nature of the business

network or people in the organisation.

Business specifications may include:

budget allocation

budget costs estimate

future plan

growth forecast

technical requirements

timeline.

Client may include:

external organisations

finance company

health industry

ICT company

individual people

internal departments

internal employees

manufacturing company

service industry.

Appropriate person may include:

authorised business representative

client

ICT network administrator

ICT network manager

ICT support manager

small or medium enterprise (SME) customer

small office home office (SOHO) customer

supervisor.

Problem may refer to:

business

business need or opportunity that needs to be addressed

network or people in the organisation

system.

Stakeholders may include:

development team

project team

sponsor

user.

Requirements may be in reference to:

business

database

network

people in the organisation

platform

system.

Technical requirements may refer to:

bandwidth

hardware problems

network growth

network security

network traffic congestions

new technologies

power usage

software problems

transmission dropouts

upgrades.

Hardware may include:

cabling networks

internet protocol TV (IPTV)

multimedia

network elements:

gateways

local area network (LAN) switches

routers

servers

wireless networks

optical networks

radio networks

RFID equipment

switching equipment

transmission equipment

voice and data equipment.

Software may include:

commercial

customised software

in-house

packaged.

Network may include:

broadband

data

ICT networks

internet

intranet

media

radio

RFID

security

switching

telecommunications

transmission.

Impact may refer to:

fewer downtimes

improved efficiency

improved response times

increased return on investment (RoI)

lower operational costs

more 'user friendly' network.

Technical solutions may include:

audit requirements

changes to:

network infrastructure

security or privacy provisions

e-business or e-commerce solution

hardware upgrades

implementing a new system

inventory management

new hardware

new software

occupational health and safety (OHS) requirements

quality requirements

software upgrades

user training.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Obtain business requirements and business specifications for the client from appropriate person 
Research and identify the business model of the client 
Determine technical specifications for business 
Clarify and confirm the business problem and key stakeholders' requirements with stakeholders 
Document business objectives and problem and confirm details with appropriate person 
Review and assess business problems, opportunities and objectives 
Determine technical requirements in respect of input and output, interface, process flow or quality requirements 
Analyse hardware, software and network requirements 
Build business platform based on software solutions 
Investigate processes to be changed by the business solution 
Produce an evaluation document on the impact of the technical requirements on the business 
Develop technical solutions in response to problems and business requirements 
Determine costs involved to implement the technical business solution 
Investigate a range of supplier products to determine which one best meets technical requirements 
Produce a report document on the technical solutions addressing the business specifications and recommendations against business requirements 
Forward technical requirements and solution overview to appropriate person for feedback 
Analyse feedback and incorporate change as required 
Document changes and distribute to appropriate person 
Obtain sign off on final business solution 

Forms

Assessment Cover Sheet

ICTTEN5204A - Produce technical solutions from business specifications
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICTTEN5204A - Produce technical solutions from business specifications

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: